YOU ASK…WE ANSWER! Call 1-877-417-1450 or email today. All inquires will be responded to
within 24 business hours.
(8:00 a.m. - 6:00 p.m. - Monday thru Friday) Q: May I bring a guest? Yes, guests are welcome. Your guest must be 18 years of age or older. A 7 Day Complimentary Guest Pass* is available at any one of our XSport Fitness facilities, or you may go on line and register to have a pass emailed to you or your guest. (*Some restrictions apply. First time guest only. Guest must be 18 years of age or older) Q: How do I upgrade my membership? Go to any XSport Fitness facility and ask a fitness consultant to upgrade your gym membership. Q: How do I renew my membership? You may renew, prior to expiration date. Go to an XSport Fitness facility and speak to a fitness consultant to renew your Agreement. Q: How do I change the billing on my account? Go to any XSport Fitness facility and do a “Change of Billing Form”, any representative can assist you.
Q: Can I freeze my account?You may freeze your account for the following reasons:A. Medical
B. Military
C. Moving
Appropriate paperwork is necessary to freeze your membership. Please submit your request to freeze and paperwork to the corporate office:
Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507 Q: How do I replace my keytag? You may go into any XSport Fitness facility and purchase a replacement tag. The fee for the replacement tag is $2.00. Q: I was a previous XSport member, how do I reactivate my membership? You may go into any XSport Fitness facility, see a fitness counsultant, and they will assist you with reactiviating your membership.
Q: How do I cancel my membership?To cancel your membership, please send your request via letter, certified or registered mail to: Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507 All questions, comments and/or suggestions are welcome. Please click on the above Member Services button, complete information and submit.
